This page states the support service levels for Infralicious apps. It covers TrueTime for Jira.

Support Channel

Support runs through the contact form only. We do not offer phone support.

Response Times

We respond to support requests within 1 business day. Paid subscribers receive priority support. Incoming triage and serious bugs take precedence over other requests. Bug reports and feature requests have no fixed response time. We review them regularly for future releases.

Support Hours

Support hours are Monday to Friday. Hours follow Central Time business hours. US public holidays are excluded.

Beta Status

TrueTime is in beta. During beta, these targets are goals, not guarantees. Support is best effort during beta.

Platform Availability

Infralicious apps run on Atlassian Forge. Atlassian operates the platform and its availability. This page sets no uptime target for the apps.

Changes

We may update this page. The date below states the current version.

Last updated: 2026-10-20.